Frequently Asked Questions

How many members and guests can I set up to access my property?
Unlimited. You pay one simple charge of $49 per year per property. There are no additional fees for adding members or guests.

Can SharedKey be used to market my rental property?
SharedKey is not a rental or home exchange transaction site. Instead you would use the Invite Guest function for your renters after you have agreed to a rental transaction to give them all of the information about the property. Just enter their name, email address, dates of their visit and they will receive an email giving them read-only access to your property pages. No more sending endless emails with instructions on where to find your property, how to work various things, what to do, etc.

How does the 30-day free trial work?
You can sign up for a property and try out the system for 30 days free of charge. After 30 days you will be prompted to provide a credit card to continue accessing your property account for a one-year term. If you choose not to continue then that property your account will be suspended and you can no longer access that property. All data is saved for the time period outlined in the Terms of Service. Your login, email, address and password details remain unchanged so that you may continue to view your other properties under member or guest access.

How will I be charged for a one-year service?
You will be charged on an annual basis starting on the day you activate your property account. Currently we accept Visa and MasterCard. All credit card details are routed and processed via PayPal, a highly secure internet transaction system.

How secure is SharedKey?
SharedKey creates a secure link each time you login using SSL certification to ensure an encrypted connection for sending login, credit card and other personal data. Again, SharedKey uses PayPal to store and process all credit card information so you can be assured that this transaction is completed using one of the most recognized and secure payment systems.