SharedKey Customer Privacy Policy

SharedKey is strongly committed to the privacy of all its users. We want you to always be confident that your SharedKey experience is safe and secure. If you have any additional privacy or security questions after reading this information, please contact us at: [email protected].

SharedKey`s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by SharedKey anytime you interact with SharedKey, such as when you visit our website, when you purchase SharedKey services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at SharedKey, and we go to great lengths to protect it.

Why we collect personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.

What information we collect and how we may use it
There are a number of situations in which your personal information may help us give you better products. For example:

  • We may ask for your personal information when you`re discussing a service issue on the phone with an associate, participating in an online survey, or purchasing a product.
  • When you interact with SharedKey, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the SharedKey services to which you have subscribed; and information relating to a support or service issue.
  • We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our website and Internet services are of most interest to them.
  • We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve SharedKey`s services.

Publicly displayed information is public

If you use the various features of the SharedKey website you should be aware that any information you share is visible to other users provided they have been given authorized access to your property by you and/or other members of the property. Personally identifiable information you submit can be read, collected, or used by other individuals with authorized access to send you unsolicited messages. SharedKey is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, SharedKey will collect that information from your interaction and the information will become publicly available to the extent that it can be viewed by members or guest of your property.

When we disclose your information

SharedKey takes your privacy very seriously. SharedKey does not sell or rent your contact information to other marketers.

With our service providers, vendors, and strategic partners

There are also times when it may be advantageous for SharedKey to make certain personal information about you available to companies that SharedKey has a strategic relationship with or that perform work for SharedKey to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with SharedKey`s policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase these services, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the SharedKey website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

Accessing or correcting my information collected by SharedKey

As a SharedKey user, you will have the opportunity to review and modify your personally identifiable information and your private content any time you log onto your SharedKey account using an email address and password listed on the account.

How we protect your personal information

SharedKey takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The SharedKey website uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the SharedKey website, you must use an SSL-enabled browser such as Internet Explorer 7+, Firefox 3+, Chrome 3+, Safari v3+, or Opera v10+. Doing so protects the confidentiality of your personal and credit card information while it`s transmitted over the Internet.

We also maintain strict limits on who at SharedKey can access the information databases that contain your information. Since there is no such thing as perfect security over the Internet, we cannot guarantee 100% security. However, in the unlikely case of a security breach on our databases, we will take immediate steps to resolve the problem swiftly and effectively.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

Integrity of your personal information

SharedKey has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at the bottom of the User Details section located in the My Account page.


SharedKey recognizes that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the SharedKey purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to SharedKey and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.

Cookies and other technologies

As is standard practice on many corporate websites, SharedKey`s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular.  We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

If, however, you prefer not to enable cookies, you can turn them off in your browser but please note that certain features of the SharedKey website will not be available once cookies are disabled.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users` movements around the site and to gather demographic information about our user base as a whole. SharedKey will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the SharedKey website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications.

SharedKey`s website may contain links to the sites of other companies. SharedKey is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about SharedKey`s Customer Privacy Policy or data processing, please use the appropriate regional email addresses (see list below) to contact us. The SharedKey Data Controller in your region will respond to your inquiry within 30 days.

If you do not want SharedKey to keep you up to date with SharedKey news and the latest information on products and services simply contact us at: [email protected].

Updates to this Privacy Policy

SharedKey may update its privacy policy from time to time. When we do, we will also revise the "last updated" date. For changes to this privacy policy that may be materially less restrictive on our use or disclosure of your personal information, we will attempt to notify you by email of the change. We encourage you to review this privacy policy from time to time to stay informed about how we are protecting the personal information we collect. If you continue to use our site or services after we have attempted to contact you about material changes to the privacy policy, we will assume that you agree to the changes.

How do I contact SharedKey?

If you have any questions, comments, or concerns about this Privacy Policy, please contact us at: [email protected].


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